Shipping Policy

Shipping policy

Be aware this shipping policy will be updated frequently to announce details of shipping delays, high volume orders, covid 19 and postal issues during the upcoming holidays and through out the year.

Domestic Shipping Rates and Estimate

Economy - $50+ [15-28 business days] Free

Economy - 0lbs to 5lbs [15-28 business days] $4.90

Economy - 5lbs to 70lbs [15-28 business days] $19.90

Standard - 0lbs to 1lb [ 13-24 business days] $6.90

Standard - 1lb to 5lbs [13-24 business days] $9.90

International Shipping

We offer worldwide shipping via DHL Express and USPS (first class, priority mail, priority mail express). Shipping charges for your order will be calculated and displayed at checkout.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Foster’s Family Toybox and Foster's Family Domestic Goods & Services LLC is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at support@ffdgs.online with your LAST name and order number, and we will look into it for you.

Shipping to P.O. boxes

Some carriers have limitations around shipping to P.O. Boxes. If one of your carriers falls into this group, you should look up their policy prior to purchasing to avoid delays in delivery.

Refunds, returns and exchanges

We accept returns up to 30 days after delivery, if the item is unused and in its original condition and packaging (if applicable), we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at support@ffdgs.online with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.